The Remarkable CEO for Chiropractors 107 - Leading vs. Lagging Metrics
00:37 – Dr. Pete and Dr. Stephen introduce today’s topic, Leading vs. Lagging Metrics
02:49 – Dr. Pete and Dr. Stephen provide The Driving Analogy
05:38 – Dr. Pete and Dr. Stephen talk about the two numbers that are critical to the success of your practice
11:09 – Dr. Pete and Dr. Stephen explain the difference between downstream and upstream metrics
14:08 – Dr. Pete and Dr. Stephen discuss what leads to better compliance
17:21 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers and Digital Care 100
20:54 – Dr. Pete and Dr. Stephen talk about the importance of looking ahead
22:35 – Dr. Pete and Dr. Stephen share vital behaviors that need to be in place to drive compliance
24:45 – Dr. Pete and Dr. Stephen discuss leading metrics to be mindful of
EPISODE QUOTES
“What matters gets measured. What gets measured is what gets talked about. And what you talk about, you bring about.” (06:51) (Dr. Stephen)
“If we can get to eighty-seven, ninety percent Kept Visit Average, if we can do that there are specific things we can do. I think we’ve identified four or five very specific things that will drive those things happening.” (14:55) (Dr. Pete)
“We need to be able to have that ability to look ahead, knowing the things that are driving us looking ahead.” (20:54) (Dr. Pete)
“You don’t get what you want, you get what you tolerate. Do not tolerate anything less than people abiding by the standards which you operate. We make recommendations for care, we don’t make suggestions.” (22:47) (Dr. Pete)
“Start with where you are right now.” (29:23) (Dr. Stephen)
LINKS MENTIONED
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business