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Pragmatism in Practice

Future Fit Strategy: Transforming Falabella with Technology

Feb 26, 2024
24:56
Snipd AI
Discover how Falabella transformed its retail strategy with a microservices-based architecture and data-driven insights. The podcast explores tech innovations in retail banking, customer-centric strategies, and the importance of a future-ready tech strategy for business agility. Learn about the collaboration with ThoughtWorks, employee development initiatives, and the shift towards a more connected and innovative workplace culture.
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Podcast summary created with Snipd AI

Quick takeaways

  • Leveraging microservices and data insights reshaped retail at Falabella, winning technology awards.
  • Transitioning to future-ready tech improved customer experiences, despite challenges in prioritizing tasks.

Deep dives

Fallabella Overview and Operations

Fallabella, an established entity with over 134 years of history, operates across multiple sectors including department stores, home improvement stores, supermarkets, e-commerce, and marketplace. Present in seven countries in South America, the company has prominent brands like Fallabella, SODIMAC, and Tootos. Ashutosh Dabrol, the Managing Director for Fallabella India, highlights the company's focus on innovation through niche technology and digital transformation efforts.

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