Future Fit Strategy: Transforming Falabella with Technology
Pragmatism in Practice
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Driving Growth Through Tech Innovation at Falabella
This chapter delves into how Falabella leverages technology to enhance customer value and support growth within the retail and financial sectors. It highlights the organization's transition to a customer-centric, tech-oriented approach, focusing on scalable platforms and a microservices architecture. The discussion covers challenges faced, transformations made, and the importance of maintaining a future-ready tech strategy that aligns with business agility and customer experience.
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