This chapter delves into how Falabella leverages technology to enhance customer value and support growth within the retail and financial sectors. It highlights the organization's transition to a customer-centric, tech-oriented approach, focusing on scalable platforms and a microservices architecture. The discussion covers challenges faced, transformations made, and the importance of maintaining a future-ready tech strategy that aligns with business agility and customer experience.
A future-fit tech strategy is crucial for organizations to remain relevant in a rapidly evolving business landscape. Ashutosh Dabral, Managing Director of Falabella, India, explores how Falabella leveraged a microservices-based architecture and data-driven insights to reshape retail, winning Forester's 2023 Technology Strategy Impact Award. If you are a leader interested in retail innovation and customer-centric strategies, this is the podcast for you.
Read the full transcript at:
https://www.thoughtworks.com/insights/podcasts/pragmatism-in-practice