152. The Next Generation of BPO and Shared Services

On this podcast, Brad Hairston talks with Sachin Shah and Anup Juneja of Bain & Company, who explain the latest trends in BPO and Shared Services and how this industry is going through significant reinvention.

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Here’s what we talked with Sachin and Anup about:

* The major trends in Business Process Outsourcing (BPO) and Shared Services

* How Bain supports clients in their automation and BPO/Shared Services journey

* Exploring automation as an alternative to traditional outsourcing/offshoring

* The drive toward more agility in centralized services

* How increased automation potential impacts the trend towards reshoring

* The required capabilities for BPO and Shared Services staff in today’s business environment

* What companies are looking for in BPO providers

* The move toward outcome-based contracts for offshore centers

* What’s next for BPO and Shared Services

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