The one where he just fixes it please - David Balko CX #OpenToWork E170

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🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with David Balko in CX Passport Episode 170🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:20 Why Customer Experience?

4:00 You can only sell a bad product once

6:10 David’s past creating desired experiences for VW

10:00 Buying a car is like Wimbledon?

15:17 Why companies are backing away from experience

17:46 1st Class Lounge

22:38 What’s missing in customer experience today?

26:04 How David can help fix experience

32:12 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

David’s LinkedIn: https://www.linkedin.com/in/david-balko-7ab1806/