Becker’s Healthcare Podcast Virtual Care, Real Connection: Making Telehealth Work for Every Generation
Jun 30, 2025
Michael Kurliand, Vice President of Clinical Quality and Integration at MedWand Solutions, discusses the expanding role of telehealth, particularly for older adults. He shares key principles for effective virtual care, emphasizing person-centered approaches and equitable solutions. Kurliand outlines strategies for improving telehealth experiences, including pre-visit tech checks and clear communication. The conversation highlights the need for healthcare systems to adapt to technological advancements and the changing expectations of diverse patient populations.
AI Snips
Chapters
Transcript
Episode notes
Core Principles for Older Adults
- Telehealth adoption in older adults varies greatly by age and tech comfortacies within that cohort.
- Emphasizing person-centered care, equitable access, and integrated coordination ensures effective virtual care for seniors.
Tech Checks and Privacy Planning
- Test telehealth platforms with older users and caregivers before deployment.
- Perform tech checks before visits and set privacy expectations clearly to ensure successful virtual care.
Start Telehealth with Providers
- Set provider expectations first to gain buy-in and cultural shift for telehealth adoption.
- Without provider buy-in, telehealth implementation will face strong resistance despite management support.