Navigating Expectations in Telehealth Communication

In this episode of the Becker’s Healthcare Podcast, Lukas Voss sits down with Michael Kurliand, MS, BSN, RN, NI-BC, Vice President, Clinical Quality and Integration at MedWand Solutions, Inc., to discuss the evolving role of telehealth in meeting the needs of older adults. Mike shares practical strategies and design principles to help providers deliver more inclusive, effective virtual care across age groups. Tune in to explore how communication, expectation-setting, and staff support can help bridge the digital divide and scale telehealth for the future.