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Mac Power Users
728: All About AppleCare
Jan 21, 2024
The podcast discusses the different types of AppleCare products and their value to customers. They cover warranty coverage, the discontinuation of the 13 inch Mac Pro, and the features of the sponsor, One Password. They explore AppleCare for various devices, accessing Apple Support, options for iPhone repairs, levels of Apple Care support for business, and Apple's honoring of warranties. Effective communication and resolution with AppleCare support is also discussed.
01:16:49
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Quick takeaways
- Apple Care Plus provides extended warranty coverage for Apple products, including accidental damage and theft or loss incidents.
- Apple offers various support options for businesses, including help desk support, OS support, and enterprise-level support.
Deep dives
Apple Care Plus for extended warranty
Apple Care Plus offers extended warranty coverage for Apple products, allowing customers to purchase additional protection beyond the standard limited warranty. The coverage varies depending on the product, with options for monthly or annual payments. This plan provides access to priority phone support and coverage for accidental damage, including two incidents of theft or loss per year for eligible devices.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode