The CX Goalkeeper had the great opportunity to interview Sergio Rossini
LinkedIn Headline: Sales, Marketing & CX Director presso Sagres ®
Highlights:
00:00 Game Start
00:36 Sergio's Introduction
02:59 Sergio's Value
04:18 The playing field of CX professionals
09:08 Executive Support - HowTo!
14:41 Getting Things Done on a strategic level
23:06 Listening To Customers and Their Emotions
31:22 The Future of CX
33:53 Book Suggestion
34:27 Contact Details
34:41 Golden Nugget
and much more on https://www.cxgoalkeeper.com/SergioRossini
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