The one with the kryptonite of Voice of the Customer - Lisa Nance E69

What's on your mind? Let CX Passport know...

🎤Learn what 40 years of customer experience in banking can teach in “The one with the kryptonite of Voice of the Customer” with Lisa Nance in CX Passport episode 69 🎧

🍕What is the BIGGEST disruptor to customer experience overall and banking in general?

👉Before the label of CX...we were still doing customer experience

🤗Hug your haters

🤬What's the Kryptonite of VOC? Asking...but then not acting

🧳Understanding your travelers as inspiration for understanding your banking customers

🧍‍♀️🧍‍♂️🤖You MUST have both human AND tech in your experience

🎧Your front line is one of the BEST sources of Voice of the Customer

💭“You can't deliver great CX if your employees are grumpy” - Lisa

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Lisa Nance: www.linkedin.com/in/lisanance29