Smart Talks with IBM
Salesforce & IBM: Revolutionizing Experiences with Generative AI
Nov 28, 2023
Smart Talks with IBM hosts Susan Emerson, SVP of AI at Salesforce, and Matthew Candy, Global Managing Partner of Generative AI at IBM Consulting. They discuss the evolving relationship between IBM and Salesforce, the potential of generative AI in enhancing customer experiences, and how AI simplifies everyday tasks. The podcast also delves into the use of generative AI in travel planning, ecosystem partnerships, and the future advancements of this technology.
39:45
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Quick takeaways
- AI-powered tools can simplify everyday tasks, improving overall consumer experience.
- Generative AI can enhance customer service, sales processes, and employee workflows, resulting in better business outcomes and customer experiences.
Deep dives
The Power of Collaboration in Generative AI
The podcast episode highlights the collaboration between IBM and Salesforce in the field of generative AI. Both companies have been working together for over two decades and have recently launched a new collaborative effort in generative AI. The focus is on helping clients embrace this technology and drive transformation in their enterprises. The collaboration aims to leverage the power of generative AI to improve customer service and enhance client interactions.
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