Chandra Khatri is the Head of AI at emerging startup, Got It AI, and joins us to share the future of NLU systems and how transformer-based models (explained in detail for the layperson) are heralding a new line of capabilities and making a new kind of customer experience possible.

Chandra used to work on the Alexa team and was the founding brain behind the Alexa Prize which, to date, has been responsible for some of the most innovative work on multi-turn conversational AI development. Many of the outputs of the Alexa Prize have made it into the core Alexa product, such as Alexa Conversations.

Chandra then worked as one of the founding members of the Uber conversational AI team before heading up the AI division at Got It AI.

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