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10X Your Service
- Brainstorm exceptional service ideas, even outrageous ones, like personalized grocery lists or weekly check-ins.
- Identify and implement the low-cost ideas to enhance customer experience.
Retention Through Service
- Most small businesses, especially gyms, struggle with customer retention due to inadequate service.
- Consistently amazing customer service is a key differentiator, not claims of being "like a family."
Love Your Customers
- Shift your focus from resenting customers to going above and beyond, fostering love for them.
- Implement low-cost actions, like handwritten cards, to show genuine appreciation and create memorable experiences.