Your success in this profession and the quality of your relationships are directly correlated with your communication skills.

Think about the communication you have with clients and prospects. It’s almost always “spontaneous communication.”  It’s not planned, prepared or scripted. How you respond in these spontaneous situations will oftentimes dictate the outcome of the entire interaction.

Fortunately, Matt Abrahams is the foremost authority on how to be more confident and eloquent in the moment. In this episode, he reveals the secrets to communicating with confidence in any situation.

Here’s what you’ll learn:

• Why small talk is important and the mistakes to avoid
• Why you (ironically) have to prepare to be spontaneous
• Two ways to buy yourself time on the spot before responding
• The “Pace, Space, and Grace” framework to be a better listener
• The “What-So What-Now What” structure to use in almost any situation

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Resources:

• The featured partner for this episode is Knudge, an automated system to help clients actually follow through on their tasks and reach their financial goals

Connect with Brendan Frazier: 

• RFG Advisory
• LinkedIn: Brendan Frazier
• X:@jbrendanfrazier