Future Contracts Ep 4: Innovation Is Not Optional
Jul 1, 2025
Jana Blount, a veteran legal innovation consultant, delves into the necessity of change within the legal industry. She argues that clients are the driving force behind this shift and discusses how design thinking can revolutionize legal services. The conversation highlights the impact of AI on expectations, urging legal teams to move beyond mere efficiency. Blount also stresses the importance of empathy and collaboration in initiating meaningful change while emphasizing the need for innovative mindsets to thrive amid a rapidly evolving landscape.
AI Snips
Chapters
Transcript
Episode notes
Jana's Path to Legal Innovation
- Jana left litigation after five years to improve legal work inefficiencies she observed firsthand.
- She joined DLA as a pioneer in legal innovation, combining AI and process changes.
Why Legal Innovation Is Urgent
- Legal innovation is driven by rapidly changing world conditions and client expectations.
- Gen AI and digital shifts are key catalysts requiring legal services to evolve.
Legal Ops vs Innovation Focus
- Legal operations focuses on optimizing current processes, while innovation seeks disruptive new client experiences.
- Holistic, not point solutions, drive meaningful transformation in legal services.