Chris Voss: ...how to negotiate like your life depends on it

Chris Voss is a former international hostage negotiator for the FBI whose career brought him face-to-face with bank robbers and terrorists. His résumé is extremely impressive: he became the FBI’s lead international kidnapping negotiator, he’s taught negotiation at leading universities, given speeches that have had millions of views, and he’s now sharing with us the skills that have helped him save lives. Chris says life is a series of negotiations you should be prepared for and he explains all about that in his book, 'Never Split the Difference'. Chris is the founder and CEO of the Black Swan Group which trains businesses, individuals, law enforcement and government personnel in negotiations. You can learn more about Chris at https://blackswanltd.com.