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The Hustle Daily Show
Can AI make in-person shopping easier? Target sure hopes so
Jun 24, 2024
AI is revolutionizing the retail industry, with Target and Walmart implementing AI to enhance the shopping experience. Inside Out 2 is a blockbuster, while Dell employees resist returning to the office. The podcast discusses the challenges and benefits of using AI in stores, the integration of AI chatbots, and the debate on AI in retail.
13:30
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Quick takeaways
- AI tools like Store Companion in Target improve in-store experiences for customers and employees.
- Balancing technology-driven convenience with traditional in-person retail interactions is crucial for retailers like Target.
Deep dives
AI Implementation in Retail Stores
Retailers like Target are integrating AI tools like Store Companion to enhance in-store experiences for both customers and employees. The AI chatbot provides guidance to employees, assisting them in their tasks and interactions with customers. While such technologies aim to streamline operations and improve efficiency, concerns linger about potential job displacement and the necessity of these innovations to meet evolving customer demands.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode