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Can AI make in-person shopping easier? Target sure hopes so
The Hustle Daily Show
Implementation of Store Companion AI Chatbot in Retailer's Stores
Exploring the integration of a chatbot named Store Companion in a major retailer's handheld devices to support employees in their tasks, offering guidance, job advice, and answering queries from both employees and customers. The chatbot's swift deployment in multiple stores, with plans for expansion to 2,000 stores, raises considerations about its effect on the shopping journey and its actual contribution to productivity and sales.
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