Former Head of Social at Ryanair, Michael Corcoran, shares the explosive split that caused him and his team to leave their jobs. He also reveals the secrets to generating 2 billion organic impressions on social media. Corcoran discusses crafting resonating content, the strategy behind Ryanair's 'always on' content, and his insights into various social media platforms. He highlights the importance of professionalism and integrity for entrepreneurs and business owners.
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Quick takeaways
The success of Ryanair's social media team was attributed to their creator-led approach, producing both reactive and always-on content that generated high engagement and changed the perception of low-cost travel.
Building a high-performing team that matched the brand's tone and style, had potential to become creators, and implemented efficient content creation processes was crucial for consistent exceptional results.
Understanding and navigating social media effectively requires developing a clear strategy, making informed decisions, and adopting a strategic and efficient approach instead of 24/7 activity.
Deep dives
Social media success without paid media
The podcast episode discusses the tremendous success of a social media team at Ryanair, which achieved 2 billion organic impressions over 18 months without spending on paid media. The team focused on a creator-led approach, creating relatable and entertaining content that changed the perception of traveling low-cost. They had a jab, jab, hook approach, producing reactive content that generated high engagement, along with always-on content that consistently delivered the brand's message. The team strategically planned and executed 10 pieces of video and static content every week, constantly iterating and learning from their audience's response. The success of the team led to the expansion of their role in the creative department, but ultimately resulted in the resignation of the speaker and several team members due to management and cultural issues.
Building a high-performing team
The speaker highlighted the importance of building a high-performing team that was able to consistently deliver exceptional results. They emphasized the importance of finding the right people, including those who matched the brand's tone and style and had the potential to become creators. They implemented a system that allowed for efficient content creation, utilizing both reactive and always-on content. The team focused on continuous learning and testing to improve their creative output. The speaker also highlighted the need for clear roles and responsibilities, as well as strong communication and collaboration within the team.
Challenges in the social media landscape
The podcast episode discussed the challenges and misconceptions in the social media landscape. The speaker pointed out that many brands and individuals struggle with understanding and navigating social media effectively. They highlighted the importance of developing a clear strategy and making informed decisions about what content works best and what not to do. They also emphasized the need for frequency in delivering the brand's message and the importance of engaging with the audience. The speaker highlighted the misconception that social media success requires 24/7 activity, suggesting that a more strategic and efficient approach should be adopted.
Making a principled decision
The speaker shared their personal experience of making a principled decision and standing up for their team. They emphasized the importance of integrity and the willingness to take calculated risks for the greater good. They reflected on the challenges and sacrifices of leaving a successful role but expressed the satisfaction and sense of relief that came with making the right decision. The speaker also discussed the support they received from their team and their commitment to protecting and taking care of their members. They mentioned various opportunities presented to them after leaving their previous role, including consultancy, coaching, and international positions.
Consultancy for Business Strategy and Execution
The podcast episode discusses a consultancy program focused on helping businesses define their strategy, guiding principles, and team dynamics. The consultant offers to work as a fractional, part-time leader, ensuring the strategy is executed effectively. The goal is to deliver good work and eventually make the consultant no longer needed. The consultant emphasizes the importance of strategy execution and offers assistance in finding and developing talent for the organization.
Social Media Platforms Analysis
The podcast also touches on the current state of social media platforms. It mentions the potential of Twitter and highlights its connection to Instagram and its replication platform, Treads. The consultant believes that Treads has the potential for resurgence due to its replication of Twitter's functionality and its focus on the creator-led economy. Instagram is seen as a strong platform with diverse content, but many brands struggle with using it effectively. The consultant explains that TikTok is reaching a saturation point, making it difficult for brands to stand out organically. Snapchat is noted as a platform mainly used for communication among Gen Z, while LinkedIn is seen as a platform with great potential, despite being filled with corporate content. Finally, the consultant advises entrepreneurs and business owners to focus on better work, audience ownership, and making impactful decisions in the ever-evolving social media landscape.
Michael Corcoran walked away from one of the most coveted jobs in marketing after building one of the world's most respected social media brands.
Why? We hear the real story of the explosive split that caused Michael and most of his team to walk out on their jobs at Ryanair.
Michael also gives us a masterclass in the secrets that generated 2 billion organic impressions in just 18 months.
Ever wondered how to craft content that truly resonates with your audience? Michael spills the beans on how to effectively reach and engage audiences through understanding their needs, wants, and motivations. He also gives us a peek into the strategy behind Ryanair's "always on" content.
Michael's innovative approach focuses on timing, speed, and a pre-planned, coordinated strategy rather than purely reactive content. The final part of our chat revolves around Michael's transition to a consultancy role, his insights into the potential and challenges of various social media platforms, and the impact of social media on businesses and individuals.
From Treads to Instagram and TikTok, Michael discusses his experiences and perspectives on these platforms. His invaluable advice for entrepreneurs and business owners highlights the importance of maintaining professionalism and integrity. You can't afford to miss this enlightening episode, so tune in for a wealth of insights into the dynamic world of social media.