Tip the Scales 31. Build Your Team: Fostering a Culture of Continuous Improvement | Glen Lerner, Lerner and Rowe
What does it take to build a firm that has offices in half a dozen states, signs over 70 cases a day in one office, and employs more than 450 people? Glen Lerner of Lerner and Rowe can tell you that the key is consistency and having a team you can trust. In the past two decades, Glen has grown a firm that has some of the best brand recognition in the country.
Glen has built a national reputation and a firm that has recovered over a billion dollars for their clients in the last five years alone. He has worked as a teamster and a garbage man to gain a better understanding of the people he represents. And today, he prides himself on fighting for “the little guys” in personal injury cases.
On this episode of Tip the Scales, Glen talks to us about what exactly makes Lerner and Rowe so successful and how they’re navigating the challenges of a post-COVID world. We dig into why good processes are so critical, how to stand out in a competitive market, and Glen’s deep-rooted obsession with trees.
Key takeaways:
Focus on improving. Build processes that help your firm consistently deliver a better client experience. You should never feel like you can rest on your laurels — always be looking for ways to get better.
Worry less. Delegate tasks to people you trust, and trust that everything will work out okay in the end. Learning to go with the flow can help you find a healthier, happier mindset in your life.
Find the right people. Hire people into your firm who are dedicated to the same principles as you. If you have a solid team that believes in your company values, you’ll be able to create a great culture and brand.
Links and Resources