How do you break free from dysfunctional workplace dynamics and create real transformation? Marlene Chism, a former factory worker turned HR consultant and coach, shares her journey from the shop floor to becoming an expert in conflict management.

After 21 years at Kraft Foods, Marlene realized she wanted more. When she started taking college classes, she discovered the Karpman Drama Triangle—a tool for understanding the roles of victim, persecutor, and rescuer—and it changed how she approached relationships and leadership.

In this episode, Marlene shares powerful insights and memorable stories, including a surprising lesson about boundaries and assumptions from a coworker. Whether you're leading a team or navigating workplace challenges, Marlene’s practical wisdom will inspire you to see conflict—and yourself—in a new way. Join us to learn how shifting your mindset can transform your relationships and workplace.

Segments

[0:20] Check out the Manufacturing Transformed podcast!
[1:28] Check out our other MakingChips podcasts!
[3:56] The importance of self-awareness
[8:43] From manufacturing to conflict consulting
[16:24] We have to humanize our workforce
[19:58] The Karpman Drama Triangle
[21:12] Get the CFO’s Guide to AI and Machine Learning
[27:50] Anything transformative is about self-development
[32:54] Marlene’s most memorable story from the shop floor
[38:28] Listen and subscribe to “Buy the Numbers”

Resources mentioned on this episode

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No-Drama Leadership: Marlene Chism’s Guide to Transforming Workplace Conflict (Part 1), 440