2,019 - Entitlement: The Silent Poison Killing Your Multifamily Culture

This episode is brought to you by https://www.ElevateOS.com —the only all-in-one community operating system.ElevateOS transforms property management, combining resident engagement, reservations, rent payments, maintenance, and concierge services into a single super app. It also uniquely integrates access control, intercoms, package lockers, and thermostats, eliminating app fatigue and redefining modern apartment living.Visit https://www.ElevateOS.com/MMN for a free demo and see how they can help you level up your operations.You know the type.They show up late.They ignore the rules.They believe the entire organization exists to serve them.In this no-punches-pulled episode of the Multifamily Collective, Mike Brewer confronts one of the most corrosive forces in any business—entitlement. And he doesn’t sugarcoat it.Entitlement isn’t just a bad attitude. It’s a full-blown organizational cancer. These are the team members who reject accountability, manipulate systems, blame others, and suck the oxygen out of every room they enter. They’re defensive. Ungrateful. And exhausting to manage.But this episode isn’t about blame—it’s about clarity.Mike outlines the critical differences between an entitled individual and someone who leads with a heart of service. One poisons culture. The other builds it. If you’re serious about scaling impact, moving fast, and creating outcomes with excellence, you must address entitlement head-on.Spoiler: You won’t coach it out of them. You’ll waste your time trying.Watch now if you're ready to defend your culture, protect your team, and lead with conviction.If this hits home, give it a Like, hit Subscribe, and share it with someone who needs to hear it.