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How to Win podcast with Peep Laja

Finding Your Ideal Customer Profile - with Keap's Clate Mask

Dec 18, 2023
Clate Mask, Co-founder and CEO of Keap, discusses finding the right customers, combining software with services, and evolving marketing. Highlights include building products based on business needs, serving small businesses dealing with chaos, and embracing partners for growth.
23:12

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • GEEP found success by serving small businesses dealing with chaos and offering a solution that goes beyond basic CRM to business automation.
  • GEEP diversified its acquisition channels by combining partner events and digital marketing, contributing to their growth from $10 million to $30 million in revenue.

Deep dives

Focusing on Core Customers: Serving Small Businesses in Chaos

The podcast episode discusses how GEEP, a marketing automation and CRM platform for small businesses, initially lost its way by trying to focus on solo-preneurs instead of sticking with its core customers. The company recognized the chaos that small business owners face and the need for a more efficient way to handle various tasks manually. By serving customers dealing with similar challenges, GEEP provided a solution for small businesses seeking freedom, growth, and profitability. The target customer shifted as revenue increased, aiming for businesses with at least six figures or more to address pains and mistakes. However, the focus remained on small businesses in the range of $100,000 to $10 million in sales, offering a solution that goes beyond basic CRM to business automation.

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