HBR IdeaCast

How One Ukrainian Company Cultivated Resiliency Amid War

Aug 22, 2023
Roman Rodomansky, co-founder and COO of Ralabs, shares his inspiring journey of leading a Ukrainian software development company through the tumultuous times of war. He discusses the crucial strategies they implemented to ensure resilience, such as prioritizing people and fostering transparent communication with clients. Rodomansky highlights how they navigated the chaos of a war-torn environment, maintained employee support, and developed crisis management tactics. His insights reveal how adversity can transform a company's strength and cultivate an unwavering spirit.
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ANECDOTE

Pre-Invasion Stress and BCP

  • Rodomansky's company faced pre-invasion stress from Ukrainian team members and client concerns.
  • To mitigate these, they drafted a Business Continuity Plan (BCP) two months prior, in December 2021.
ADVICE

BCP Stages and Triggers

  • Split your BCP into stages with specific triggers for different areas (people security, infrastructure, client relations).
  • Base the stage on external factors, and pre-plan appropriate actions for each stage.
ADVICE

Client Communication

  • Maintain transparent communication with clients about your continuity plan, emphasizing people-first approach.
  • Establish an emergency response team and communicate their availability to clients for quick issue resolution.
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