EP-269 Creating A Better Fan Experience With Dave Wakeman
Apr 9, 2018
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Topics discussed include enhancing fan experience at sporting events, building long-term fan engagement, navigating challenges in sports business, and strategic fan engagement insights. The conversation delves into the importance of customer-centric approaches, innovative strategies, and tailored fan engagement for effective marketing.
Prioritizing fan experience is essential for brand marketing, focusing on building emotional connections over constant self-promotion on social media.
Improving fan engagement at sporting events by enhancing concessions and interaction quality leads to long-term customer satisfaction and loyalty.
Deep dives
Importance of Fan Experience in Brand Marketing
Fan experience is vital for brand marketing, whether online or at sporting events. Many brands fail to prioritize fan experience, instead focusing on constant self-promotion on social media. The lack of emphasis on fan engagement stems from a misinterpretation of marketing as mere advertising, leading to impersonal and ineffective interactions. It is crucial for brands to move away from data-driven decision-making and start with a customer-centric approach to truly enhance fan experience.
Challenges in Sporting Event Experiences
Sporting event experiences, particularly in major league sports, face challenges related to high costs and subpar fan interactions. The pricing and quality of concessions at games often result in negative experiences for fans. The focus on maximizing immediate revenues neglects the importance of building long-term customer relationships by prioritizing fan satisfaction and emotional connections.
Turning to Fan Engagement for Marketing Success
Emphasizing fan engagement as a primary marketing strategy can yield significant benefits for businesses. Instead of blaming external factors like generational preferences, brands should focus on self-accountability and forward-thinking innovation. By understanding the power of fan engagement and tailoring experiences to meet customer desires, brands can create meaningful connections and drive long-term loyalty.
Fan Experience is a phase that unfortunately is not part of the vocabulary for a lot of brands. Rob Cressy is joined by Dave Wakeman to talk about how to creating a better fan experience both at sporting events as well as on social media. How is paying $16 for a craft beer at a Nationals game elevating the fan experience? How can baseball get more fans to pay attention? Why aren’t brands marketing to fans the way they would want to be marketed to? Why is fan engagement the cheapest form of marketing? - In each episode of The Sports Marketing Huddle, Rob Cressy, Founder of Bacon Sports & Cress Media, gives a forward-thinking perspective on some of the hottest topics in the world of sports marketing and then gives actionable advice on how you can implement it into your business.Our goal of the podcast is to create the best sports marketing podcast and take The Sports Marketing Huddle up to #1 on iTunes New & Noteworthy. One way you can help support the show is by subscribing to The Sports Marketing Huddle on iTunes and letting your friends who are in the sports and marketing worlds know about it.Your feedback is super important to us. We want to make sure that we deliver value for you and make this the best sports marketing show possible. You can connect with Rob & today’s guest on social media and let us know what you think (good or bad):Rob Cressy - LinkedIn: /cressy/ - Twitter: @RobCressy - Instagram: @rob_cressy - Facebook: /RobCressyBiz/Dave Wakeman - LinkedIn: /dwakeman/ - Twitter: @davidwakeman Websites:Cress Media: www.cressmedia.comBacon Sports: www.baconsports.comWakeman Consulting Group: http://davewakeman.com/Other Awesome Content:Check out The Rob Cressy Show on iTunes, where I have conversations with creators, entrepreneurs, and business leaders about their success mindset and excellence.Check out Growing Bold on YouTube, Bold Worldwide CEO Brian Cristiano’s video journey of building a $100 million agency.
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