The Hotel Investor Playbook The Hotel Investing Guide to Operational Excellence | Mike & Nate E4
Nov 5, 2024
Explore the hidden elements of operational excellence in hospitality. Discover how structured systems can enhance guest experiences and profitability. The conversation delves into the art of managing customer reviews, turning complaints into opportunities for trust. Uncover the importance of technology and detailed processes for smooth operations. Learn actionable strategies for creating memorable moments that boost both guest satisfaction and financial success in the hotel business.
AI Snips
Chapters
Books
Transcript
Episode notes
Essence of Hospitality Experience
- Hospitality's core is to create awe and "wow" moments for guests.
- The main goal is to add memorable color and excitement to their routine life.
Operations Often Ignored Post-Acquisition
- Many focus on hotel acquisition but few discuss the ongoing hospitality operations.
- Managing daily hotel operations is a critical gap that many new owners overlook.
Centralize Operational Processes for Scaling
- Document all operational systems and make them accessible to your team using tools like Notion.
- Streamlining access to processes supports scaling multi-property hospitality businesses effectively.
