CX Passport The one with the Changi experience - Andrew Tan Director Airport Ops Consultancy Changi Airport Group E113
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🎤😲There's an open air pool at this airport! Andrew Tan Director Airport Operations Consultancy at Changi Airport Group in "The one with the Changi experience" CX Passport E113🎧What’s in the episode?...
CHAPTERS
0:00 Introduction
3:41 Why is Changi so special to passengers?
5:37 What makes an airline choose an airport?
7:33 Why is customer experience at an airport vital?
11:06 Your CX Passport Captain
11:32 The airport attracts the community
13:26 What to do and eat in Singapore
20:30 1st Class Lounge
23:51 How to know what an airport really needs
25:41 Contextualize technology in overall CX context
30:20 The surprise delights 🏊at Changi
33:20 Contact info and closing
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Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
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Episode resources:
Changi Airports International: https://www.cai.sg/
Andrew LinkedIn: https://www.linkedin.com/in/andrewtan2000/