The High Performance Podcast

How Sharing Good News Changes Everything, with James Timpson

76 snips
May 28, 2025
James Timpson, the CEO of the Timpson Group known for his people-first leadership, shares insights on the power of positivity in the workplace. He discusses how trust and kindness can transform company culture, highlighting the importance of sharing good news to counter negativity. James emphasizes that a focus on uplifting stories fosters deeper connections and loyalty among employees. His unique approach not only improves performance but also illustrates how leadership rooted in belief and generosity can profoundly impact lives.
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ANECDOTE

Good News Notepad Tradition

  • James Timpson inherited a habit from his dad who sent notes to stores asking for good news.
  • This simple act turned around the company culture from bad news to sharing positive moments.
INSIGHT

Only Two Rules at Timpson

  • Timpson Group runs with only two golden rules: put the money in the till and look the part.
  • People are trusted to run their shops how they see fit, creating loyalty and innovation.
ANECDOTE

Second Chances Employment

  • About 10% of Timpson's workforce are ex-offenders given second chances.
  • Jobs at Timpson help them gain confidence, progress, and pride in their achievements.
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