The Evolution and Importance of Process Mining

Process mining has grown significantly over the years, transitioning from a niche focus primarily in manufacturing to being vital in various sectors, such as financial services and insurance. The technology connects to existing systems and utilizes digital footprints left by business transactions, allowing an organization to visualize and reconstruct real business processes. This approach not only uncovers inefficiencies and bottlenecks but empowers companies to understand processes more deeply, akin to how x-rays help diagnose physical damage. As businesses continue digitizing processes, process mining remains the only method to observe these invisible workflows and optimize them effectively.