There are certain words that people believe are negative which can, in fact, in the correct context, be considered very positive. Language itself is a challenge due to the understanding and definitions of words changing depending on personal experience and how they are used.

Lee discusses how important it is to consider this when communicating effectively.

KEY TAKEAWAYS

To understand what has been heard by the person listening to you communicate, one must understand the experience of that person.
Failure happens. Mistakes happen. Things go wrong. It is a waste of time to mourn mistakes and failure and not just fix it and move on.
If failure incurs punishment or ridicule it is more likely that problems will be covered up or ignored rather than dealt with.

BEST MOMENTS

‘The goalkeeper coach said “part of the goalkeepers job is to let goals in”. Which surprised me at first when I heard it but he was making it acceptable.’

‘It would make that process far better because you wouldn’t have people hiding and covering stuff up, manipulating things to make it look better.’

‘You want all of those things to be exposed so you can understand when all of those things have happened so you can put them right. If you can’t see it, you can’t fix it.’

VALUABLE RESOURCES

Business Problems Solved Podcast

ABOUT THE HOST

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

CONTACT METHOD

You can contact Lee Houghton on 07813342194

Lee@leehoughton.com

https://www.linkedin.com/in/lhoughton/

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