CX Passport The one with the beverage customer experience - Gabriela Amaral, Global Cust Satisfaction Manager - AB InBev E112
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🎤🎞️“The one with the beverage customer experience” with Gabriela Amaral, Global Customer Satisfaction Manager at AB InBev in CX Passport Episode 112🎧What’s in the episode?...
CHAPTERS
0:00 Introduction
2:58 From tech university degrees to leading global customer experience
5:22 Creating great customer experience for B2B customers
9:25 Your CX Passport Captain
15:03 A taste of Brazil
17:36 1st Class Lounge
20:54 Creating a culture focused on CX in a results driven environment
23:51 Blending human and digital in customer experience
26:17 Growing the Brazilian customer experience community
28:03 Contact info and closing
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
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Episode resources:
LinkedIn: https://www.linkedin.com/in/gabrielaamarala/
Instagram: https://www.instagram.com/gabrielaamaral.cxt/
CX Leader - CX mentoring program: https://gabrielaamaralcxt.com.br/cxleader
MĂ©todo CXGE, CX strategy and governance on-line course: https://gabrielaamaralcxt.com.br/metodocxge