THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging
In this episode of the CX Goalkeeper Podcast, Jonathan Stutz shares his journey and insights on building inclusive leadership cultures within organizations. As the author of Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging, Jonathan outlines actionable steps that leaders can take to foster diversity, equity, and inclusion in the workplace. From personal anecdotes to practical advice, this episode is packed with valuable lessons on leadership and the importance of creating a sense of belonging for all employees. Don’t miss this episode if you're passionate about developing inclusive leadership and driving organizational success.
About the Guest
With 25+ years leading inclusion, diversity, equity, and cross-cultural management at Microsoft, Amazon, and Zulily, I now lead a consulting practice supporting organizations committed to building a culture of belonging for their employees. I most recently published my first book, Daily Practices of Inclusive Leaders. My company, Global Diversity Partners, has a mission to help organizations navigate uncomfortable topics and cultural dilemmas with graceful conviction, challenge the status quo, and achieve the improvements they seek.
Relevant Links
https://www.linkedin.com/in/jstutz
https://www.linkedin.com/in/eddiepate
https://eddiepate-speaking.com/
The Top 3 Key Learnings
- The Power of Belonging: Creating a culture of belonging for employees leads to higher commitment and loyalty, improving customer experience. Employees who feel seen and valued are more motivated to deliver excellent service.
- Daily Practices Matter: Inclusion isn’t about massive initiatives but daily, intentional actions. These small steps, like one-on-one meetings focused on inclusion, help create lasting cultural change.
- Inclusive Leadership Drives Success: Diverse teams outperform homogeneous teams and inspire more creativity and innovation. Inclusion, diversity, and equity should be central to an organization’s leadership strategy.
Chapters
00:00 Introduction and Guest Presentation
01:14 Jonathan's Values and Personal Journey
05:43 Discussion on the Book "Daily Practices of Inclusive Leaders"
08:35 Creating a Culture of Belonging
10:24 The Importance of Feeling Belonging
13:37 Addressing Microaggressions and Building a Speak-Up Culture
17:35 Integrating Inclusion into the Employee Lifecycle
17:55 The Business Case for Diversity and Inclusion
22:10 Future of AI and Customer Experience
24:01 Contact Information and Final Thoughts
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