Coffee with The Greats by Miles Fisher

Ajay Banga - CEO of Mastercard

9 snips
Jul 22, 2020
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ADVICE

Connect With Everyone Daily

  • Connect with everyone regardless of rank; you learn from every person and find humanity in them.
  • Treat junior staff and visitors with the same curiosity and interest to build trust and insight.
ADVICE

Protect Thinking Time As A Leader

  • Fight CEO loneliness by taking people with you and being accessible while protecting personal thinking time.
  • Block daily morning time and short buffers between meetings to recharge and reflect.
ADVICE

Demand Attention In Meetings

  • Enforce meeting attention norms by cultural pressure rather than formal rules; shame interruptions and ask for focus.
  • Be candid about behavior: call out phone use and insist people give full attention or step out for urgent matters.
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