We tend to underestimate how our accumulated knowledge influences our perception and communication. This makes it challenging for us to share information effectively with others with different backgrounds or expertise.
Do you know how they always say “You’re not your user?”
Do you ever wonder why they say that?
This week we dive into the cognitive bias known as the curse of knowledge, which makes it challenging for experts to remember what it’s like to be a beginner. We explore how this bias impacts various fields, especially in complex industries and software teams. Learn about the origin of this concept through Elizabeth Newton's experiment and discover practical tips to alleviate this bias. Improve communication and empathy within your team by recognizing your own experience, using clear language, and encouraging questions.
Want to learn more about the Curse of Knowledge? Check out some helpful links at cognitioncatalog.com.
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Beyond UX Design