We will learn:
- Why emotional invalidation is the first deadly sin.
- The secret to de-escalating emotions in just a few minutes.
- How to get through to unresponsive people.
Today we’re going to learn how to calm an angry or upset person in 90 seconds or less. And I will tell you, it’s not only easy to learn, but so far I found that it works miraculously.
Our guest is Douglas Noll, award-winning author, teacher, trainer, and a highly experienced mediator.
Links from the episode:
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