The Customer Success Pro Podcast The 3 Revenue Levers Every CS Pro Must Master in 2026
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Jan 21, 2026 Discover essential revenue levers for customer success professionals in 2026. Learn why a proactive approach is crucial and how to shift from task-oriented to strategic thinking. Anika Zubair emphasizes the importance of adoption momentum, aligning with executives, and spotting expansion opportunities. She provides actionable insights and a challenge to map accounts and focus on tangible growth. Transform your role, drive revenue, and elevate customer success!
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Revenue Levers Beat Luck
- Success comes from knowing which revenue lever to pull and when.
- Mastering the three levers beats luck or personality every time.
Treat Renewals As A Journey
- Stop treating renewals as a finish line and influence them across the full journey.
- Start influencing renewal outcomes weeks or months before renewal time.
Stop Waiting For Raised Hands
- Stop waiting for customers to raise their hands; proactively identify leverage points.
- Actively search for signals and opportunities instead of only reacting to requests.