What to Stop Doing as a CSM

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In this episode of the Customer Success Pro podcast, Anika Zubair discusses the critical revenue levers that customer success professionals must master to drive growth and protect their book of business. She emphasizes the importance of moving from a reactive role to a proactive one, focusing on adoption momentum, executive alignment, and expansion strategies. Anika provides actionable insights and a challenge for listeners to apply these concepts in their work, ultimately aiming to enhance their effectiveness and success in customer success roles.

Chapters:

00:00 Unlocking Customer Success: The Revenue Levers

04:48 The Reactive Trap: Moving Beyond Task Doing

09:43 Mastering the Revenue Levers for Growth

14:25 From Task Doer to Revenue Driver: A Personal Journey

17:36 Your Weekly Challenge: Focus on Revenue Levers

Connect with Anika Zubair:

Website: ⁠https://thecustomersuccesspro.com/⁠

LinkedIn:  ⁠https://www.linkedin.com/in/anikazubair/⁠

RevUP Academy: ⁠https://thecustomersuccesspro.com/revup⁠

Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠

Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠

Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event