It's a Good Life S2E109 How to Delight Your Customers
In today’s transactional society, entrepreneurs who consistently exceed their customers’ expectations will stand out and achieve phenomenal success. In this episode, Brian teaches why a positive focus on providing exceptional customer service builds a strong business culture, forges long-lasting relationships and creates a tribe of loyal advocates who refer.
YOU WILL LEARN:
· Why you must fill the need.
· How to go the extra mile.
· How to make it extraordinary.
MENTIONED IN THIS EPISODE:
“The Emigrant Edge,” by Brian Buffini
Branson, HBO docuseries
“Raving Fans,” by Ken Blanchard
NOTEWORTHY QUOTES FROM THIS EPISODE:
“Delight your customers. That's the secret to success in business. No-one ever went out of business having millions of delighted customers.” – Warren Buffet
“Poor customer service is the death knell for a business.” – Brian Buffini
“One of the key ingredients to building trust is consistency.” – Brian Buffini
“People don't get to talk much about great service, so give them something to talk about.” – Brian Buffini
“It's easier today than ever before to get a fan. It's easier today to delight your customers, because so many people are just trying to meet the basic needs.” – Brian Buffini
“Focus your mind on delighting your customers, and you'll have a delightful business.” – Brian Buffini
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