Learn Spanish and Go La Saga del Sillón y la PROFECO Parte II - The Saga of the Couch and PROFECO, Part II
Jan 13, 2026
20:10
In this episode, we conclude our real-life battle with Sam’s Club after buying a couch that arrived incomplete and went unresolved for months. We share how filing a complaint through PROFECO and ConciliaNet led not only to a full refund, but also to the legally required 20% compensation—despite resistance and delays from the company. If you live in, travel to, or shop in Mexico, this episode shows you that you do have rights as a consumer and that PROFECO is a powerful tool when a business refuses to respond.
Key Takeaways:
- PROFECO can successfully force companies in Mexico to respect consumer rights.
- You don’t need to be a Mexican citizen or resident to file a PROFECO complaint.
- Persistence, documentation, and knowing the law can make a real difference in high-value purchases.
Relevant Links And Additional Resources:
- 289 – La Saga del Sillón y la PROFECO Parte I | The Saga of the Couch and PROFECO, Part I
- 222 – Protégete de las Estafas con la PROFECO | Protect Yourself from Scams with PROFECO
- How to Defend Your Consumer Rights in Mexico With PROFECO [Blog Post]
- Level up your Spanish with our Podcast Membership
- Get the full transcript of each episode so you don’t miss a word
- Listen to an extended breakdown section in English going over the most important words and phrases
- Test your comprehension with a multiple choice quiz