Revenue Builders

The Right Hire for Customer Success with Dan Barrett

May 19, 2024
Dan Barrett, Executive VP of Customers at MongoDB, discusses transitioning customer success from reactive to proactive, hiring the right profiles for success, understanding customer churn complexities, and listening to customer feedback. Key takeaways include disciplined processes, balancing skill and will in hiring, and pitfalls in customer success leadership.
Ask episode
Chapters
Transcript
Episode notes