Talking Tax KPMG Juggles AI Efficiency Gains With Long-Term Talent Strategy
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Aug 27, 2025 KPMG is at the forefront of adopting AI, aiming to seamlessly blend technology with employee development. Sandy Torchia discusses how they are training workers to thrive in an automated environment while preserving company culture. Interns anticipate significant automation in their roles, prompting strategic shifts in talent attraction amid a competitive landscape. The firm also emphasizes the importance of hybrid work dynamics and internal mobility, ensuring employees grow alongside technological advancements and client demands.
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HR Embedded In AI Strategy
- KPMG intentionally couples AI deployment with HR to protect and evolve firm culture.
- The firm treats AI as a complement that enhances career growth, not a threat.
Build AI Learning Pathways
- Create learning pathways that teach employees how to use AI and shift them into problem solvers.
- Combine structured learning with on-the-job experience to build client-facing judgment and creativity.
Agents As Team Members
- Torchia expects agents and humans to operate side-by-side within five years.
- Successful integration means treating agents like team members with acquisition, development, and deployment processes.