Learn how to turn workplace conflict into productivity and collaboration by identifying root causes and considering different perspectives. Discover strategies for having open and safe conversations, defining non-negotiable outcomes, and finding compromises to improve team relationships.
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Quick takeaways
Identifying and addressing tensions between teams can lead to empathy, resolution, and improved working relationships.
Finding compromises and defining non-negotiable outcomes can foster partnership, improve customer satisfaction, and benefit all parties involved.
Deep dives
Recognizing and addressing tension between teams
In this podcast, the speaker emphasizes the importance of identifying and addressing tensions between teams. They highlight how these tensions can hinder collaboration, efficiency, and outcomes. By recognizing the different perspectives and pain points of each team, leaders can create a safe space for open conversations and understanding. This can lead to empathy, resolution, and improved working relationships.
Defining non-negotiable outcomes and finding compromises
The podcast discusses the significance of defining non-negotiable outcomes and finding compromises in order to resolve conflicts between teams. By identifying the key objectives that both teams must achieve, leaders can guide them in finding common ground and making necessary concessions. This can involve setting standardized timelines, avoiding unrealistic promises, and reviewing processes for increased efficiency. The speaker highlights how such compromises can foster partnership, improve customer satisfaction, and benefit all parties involved.
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Turning Workplace Conflict into Productivity and Collaboration
In every workplace in every industry, there is a natural tension that occurs between teams. But rather than continuing to simmer and stew, it’s time to solve the tension once and for all.
Modern Mentor is hosted by Rachel Cooke. A transcript is available at Simplecast.