The Logistics of Logistics The Symtrain Story with Dan McCann
Dan McCann and Joe Lynch discuss the Symtrain story. Dan is the CEO & Chief Learning Officer at Symtrain, an advanced AI-based training platform that is unlike any other.
About Dan McCannDan McCann is the Founder and CEO of Symtrain, the maker of immersive learning technology that gives employees real job experience by engaging them in authentic work simulations. Dan is an experienced and dynamic leader. His passion for lifetime learning, growth, and innovation has led him to build symtrain, an SaaS platform which automates the process of role-play and coaching. Symtraining allows employees to apply knowledge, build confidence, and develop skills quickly.
About SymtrainSymtrain is an advanced AI-based training platform that is unlike any other. It simulates real-world coaching scenarios to prepare front-line agents for interactions with customers. Much more than a simulation, the platform is an immersive CX training experience that combines audio and visual elements for an all-encompassing approach to training which helps agents to better understand and retain the information. Benefits include improved quality, reduced training time and training resource costs, increased speed to efficiency, and an overall improvement in the key metrics that matter most to clients. Symtrain is emerging as an innovator in AI coaching and virtual training, and was recently awarded two International Stevie Awards for innovation in workforce readiness and corporate learning. Follow our journey at www.symtrain.com.
Key Takeaways: The Symtrain Story- Dan McCann is the Founder and CEO of Symtrain, a firm that is revolutionizing the way frontline teams are trained and coach.
- In the podcast interview, Dan and Joe discussed Dan's entrepreneurial journey and the founding of Symtrain.
- Symtrain is an immersive learning technology platform that gives employees real job experience by engaging them in authentic work simulations.
- Lean Solutions Group and Symtrain have formed a partnership that enables transportation and logistics companies to use industry specific simulation training modules that were developed by the Lean Solutions Group.
- Symtrain engages employees in simulated work experiences that feel "real" – working at their own pace, anywhere, anytime, on any device.
- Employees are empowered to take charge of their own learning and success. As a result, they learn faster, retain more, build confidence, and master the skills they need to deliver the best customer interactions every time.
- Symtrain is a simulated training solution that creates a hands-on experience for sales, services, and support employees within a safe space
- By digitalizing the manual training and coaching processes, Symtrain enables companies to build employee attitudes, skills, and knowledge – faster, better, and cheaper.