The one with a new CX Sheriff in town - Amanda Ono E89

What's on your mind? Let CX Passport know...

🎤Change is a coming in “The one with a new CX Sheriff in town” with Amanda Ono of Resolver in CX Passport episode 89🎧 What’s in the episode?

👉It's not just steps and processes...change LEADERSHIP matters

🙋‍♀️Am I building this process for me/the business or for the customer?

❓What to do when a customer doesn't know what they want

📢Name the change. Don't hide from it

😊5 months backpacking in SE Asia...A smile and a laugh is universal

🌊How do service teams keep up with rapidly evolving products?

👩‍💼Customers still want a human!

💭“I think you can automate certain things, you can process certain things. But at the end of the day, humans still buy from humans, they still partner with humans.” - Amanda 

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

Episode resources:

LinkedIn: www.linkedin.com/in/amandaono

Web: resolver.com