The Very Dental Podcast Network Very Dental: Dr. Gary DeWood on Believing It's Possible
"Why can't I talk to my patients like Gary does?" -me, quite often
Alan is joined by Dr. Gary DeWood for another really good conversation about communication, among other things. Some of the topics they covered:
- Staying in the question until the questions are coming from the patient
- How the dental model is wrong
- People figure out a way to do the things that they have value for
- Assume that the patient thinks that they're healthy until you understand that they don't
- How aligners have made people value the position of their teeth
- Ask questions and then be quiet
- Why the hygiene op is the worst place to talk about dental health
- Having the hygienist "refer" the patient to the doctor
- Lawn mowers and believing it's possible
- The mindset change of financing/making payments
- Patients need to know that you'll make it financially possible
- "We're going to do whatever we can to make it possible"
- In office financing vs. outside payment plans...what's the limit that doc can be the bank?
- Gary on the "dead zone" in your practice
- "You know who will pay you." The information that the dentist has that the bank doesn't! (It's a superpower!)
- "The gift of a dental benefit plan..."
- Getting access to Gary (and Amy) through Spear Practice Solutions
- If you value the team, let them do this!
- Gary on job descriptions
- Consulting vs. coaching
- Whose heel marks are in your parking lot? Yours or your team's?
- Give the patients a chance to say "yes" to your best treatment
Links from the show:
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