People Managing People Navigating Leadership In The Age Of AI
Jul 9, 2024
In this engaging discussion, Christopher Lind, VP and Chief Learning Officer at ChenMed, unpacks the challenges of leadership in an AI-driven world. He highlights the essential balance between leveraging AI and nurturing human connections. Topics include the nuances of customer service impacted by AI, illustrating how technology can miss emotional cues. Lind also reflects on the importance of adaptability and genuine collaboration in the workplace, while encouraging listeners to embrace life amid technological uncertainties.
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AI Automation Strategy
- Deconstruct work with your team to identify robotic tasks suitable for AI automation.
- Focus on how automation frees up employees for higher-value work, not just efficiency.
Leading in the AI Age
- Leaders must understand the details of their team's work and empower them.
- Trusting and involving your team is crucial in the age of AI.
Protecting Your Team's Self-Worth
- Leaders must prioritize their team's well-being and professional identity.
- Shepherd your team through AI changes by involving them in the process.