The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Exploring Intercom's Customer Service Trends Report for 2024
Feb 1, 2024
The podcast discusses Intercom's Customer Service Trends Report for 2024, focusing on customer expectations, AI adoption in customer service, ditching old tools in favor of new tech stack, evolving metrics in an AI-driven world, and the implementation of AI in support teams and its effect on metrics.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Customer Service Trends 2024
02:06 • 16min
Challenges in attracting and retaining staff, the role of AI in customer service, and a podcast archive
17:40 • 2min
Importance of AI-driven CS platforms
19:17 • 5min
Evolving Metrics in an AI-Driven World
23:59 • 5min
QA in Customer Service Processes and Changing Metrics with AI
28:57 • 2min