The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Exploring Intercom's Customer Service Trends Report for 2024
Feb 1, 2024
The podcast discusses Intercom's Customer Service Trends Report for 2024, focusing on customer expectations, AI adoption in customer service, ditching old tools in favor of new tech stack, evolving metrics in an AI-driven world, and the implementation of AI in support teams and its effect on metrics.
30:40
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Quick takeaways
- Customer service expectations have increased due to advancements in AI technology, leading to a need for faster response times and high-quality support.
- Nearly half of customer support teams have adopted AI, with the benefits of saving time and providing a more personalized customer experience.
Deep dives
The Ticket: A New Podcast for Customer Service Professionals
The podcast episode introduces "The Ticket", a new podcast by Intercom that focuses on customer service. It aims to be a one-stop shop for customer service professionals to stay ahead of the curve with the latest trends, opinions, and strategies in customer service. The podcast will feature conversations with industry leaders, customer service thinkers, influential authors, and Intercom's own support leaders. It also highlights Intercom's efforts in revolutionizing the industry through the development of an AI-powered customer service platform.
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