The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Exploring Intercom's Customer Service Trends Report for 2024

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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QA in Customer Service Processes and Changing Metrics with AI

This chapter explores the implementation of AI in support teams and how it is affecting metrics, including response times. It also highlights the need for a new playbook to adapt to these evolving metrics.

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