People and Projects Podcast: Project Management Podcast

PPP 407 | How to Get Your Message Read, Understood, and Acted Upon, with author Ben Guttmann

5 snips
Mar 5, 2024
Andy interviews Ben Guttmann about designing clear messages, emphasizing simplicity, fluency, and minimalism. They discuss how linguistic complexity affects communication success and provide practical examples. Ben highlights the importance of effective communication in all project roles.
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INSIGHT

Simplicity Equals Fluency

  • Simple messages are those that are easily perceived, understood, and acted upon.
  • Fluency (how easily information is processed) strongly predicts liking, trust, and uptake.
ADVICE

Lead With Benefits

  • Focus messages on benefits, not features, so the audience sees how life improves.
  • Explain what the product or idea does for the user, not only what it is.
ADVICE

Use Constraints To Spark Creativity

  • Use constraints deliberately to force creativity and make messages stand out.
  • Try upper or lower bounds (e.g., create 100 options) to escape common ruts.
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