233. 2 Ninja Conversation Hacks To Turn Pissed Off Clients into Raving Fans

Raving fans are created through resolution, not attraction. Inevitably throughout your coaching career mistakes, miscommunication, and unfulfilled expectations are statistically bound to happen. It's how you address these issues and concerns that will tell the tail of your coaching career. Resolving a client's problem can potentially make them a raving fan forever. Listen how we teach our IFCA students how to address these issues.

 

Time Stamps:

 

(0:00) What You’re In Store for Today

(0:52) Giveaway and 50% Off Virtual Event

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(3:03) Conversations Frames for Pissed Off Clients

(4:28) Never Split the Difference

(7:55) The Karen’s

(13:42) Tonality

(18:20) Use “I’m Sorry”

(22:43) Resolutions

(29:41) Virtual Tickets Still Available!

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